FREQUENTLY ASKED QUESTIONS

HOW CAN I PAY

We offer you a variety of options to enhance your shopping experience. We accept the following payment methods:

MasterCard

Visa

American Express (Amex)

Google Pay

Apple Pay

Choose the one that suits you best and enjoy a secure and hassle-free purchase.

HOW TO BUY:

In our online store, we provide a variety of secure payment methods to ensure a convenient and protected shopping experience. Here is detailed information about the accepted payment methods:

Credit Cards (MasterCard, Visa, Amex):

Payment Process: By selecting this option, you will be directed to a secure page where you can enter your credit card details, including the card number, expiration date, and security code (CVV).

Security: We use encryption technology to protect your personal information and ensure a secure transaction.

Google Pay:

Requirements: Make sure to have the Google Pay app installed on your mobile device and configured with your credit cards.

Payment Process: When choosing Google Pay, you will be redirected to the app, where you can confirm the payment with the previously stored information.

Apple Pay:

Requirements: You will need a compatible Apple device and have Apple Pay configured with your credit cards.

Payment Process: Selecting Apple Pay will prompt you to authenticate the payment using Touch ID, Face ID, or your passcode.

Additional Authentication: In some cases, additional authentication may be required to ensure the transaction's security.

Payment Confirmation: After completing the process, you will receive confirmation that the payment has been successfully made.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE

Our delivery times are directly linked to the transport company we selected to ensure efficient service. It's important to mention that shipments are not made on weekends or holidays as part of our delivery policy.

It's relevant to note that there are some areas, primarily due to their geographical location, where the delivery process may extend beyond the standard 48 hours. This variation may be due to logistical factors beyond our direct control, but we strive to keep our customers informed of any possible delays.

We appreciate your understanding and cooperation as we continually work to optimize our processes and provide reliable and satisfactory delivery service. Thank you for choosing us!

SHIPPING:

We offer various shipping options, including pick-up point delivery and home delivery.

Pick-up point deliveries will be handled by BSC Place.

Home deliveries will be at the customer's expense and will be calculated during the purchase process.

RETURNS:

Before proceeding with a return, it's vital to verify that your order meets the following requirements:

The product must not have been used.

It must be returned in the same condition as it was sent.

Returns will not be accepted if there are stains, tears, or any defects preventing its sale.

The return period is 14 calendar days from the product's reception.

RETURN COSTS:

Details on return costs:

In our commitment to providing you with a transparent and fair shopping experience, we want to explain our policy regarding costs associated with return shipping in detail. Here is more extensive information:

Buyer's Responsibility:

According to our policy, we want to emphasize that the buyer is responsible for covering the costs associated with return shipping. This means that when choosing to return an item, the buyer must bear the expenses related to the return.

REFUND AND CANCELLATIONS:

The refund will be made through the same payment method used during the purchase, within a period of 3 to 12 business days from the reception of the return.

If you paid shipping fees, they will not be refunded, and before the money refund, the costs associated with the return shipping of the product will be deducted.

ORDER TRACKING AND INVOICING:

You can track your order and download your invoice from the "History and details of my orders" section of your customer account on our store.

For guest customers, order tracking is available in the "Order tracking" section on our website.